The largest website for English phrases and quotes

The largest website for English phrases and quotes

Category: Marilyn Suttle

Feelings have more to do with the story you tell yourself than the facts.

customer-loyalty, feelings, self-awareness

Compassion is the shortcut to connection.

compassion, customer-service, relationships

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

business, customer-service

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

business, customer-service

Even your most loyal customers always have a choice about where to take their business.

business, customer-service

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

business, customer-service

How you think about your customers influences how you respond to them.

business, customer-service

Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.

business, customer-service

Your customers are responsible for your company’s reason for existing.

business, customer-service

Customers are human and humans can view situations in unexpected ways.

business, customer-service

Get in touch with your passion and put it to work at work.

business, inspirational, motivation, passion

Look for the positive qualities in your client’s negative behavior.

business, consulting, cusotmer-service, relationships