Marilyn Suttle

Even your most loyal customers always have a choice about where to take their business.

Even your most loyal customers always have a choice about where to take their business.

– Marilyn Suttle –

Who’s Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

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J. N. HALM

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that “touch” us in the right places at the right times. After all, that is what “romancing” the customer is all about—feeing your way to the customer’s heart.

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